TRANSACTION POLICYVERSION 2.4 · AUGUST 2026

REFUND & DISPUTE POLICY

Transparent guidelines regarding on-chain 15 USDT node activations, transaction confirmations, uncredited payments, and dispute resolution.

ON-CHAIN IMMUTABILITY

Blockchain Finality

Completed cryptocurrency transactions (USDT) on TRON or BSC cannot be reversed or rolled back once confirmed.

PAYMENT ISSUES

Manual Activation SLA

If an activation fails to credit automatically due to gas or network delay, our support desk resolves it within 24–48 hours.

HELP DESK

Direct Support Desk

Submit transaction TXIDs directly to our 24/7 Support Desk for immediate verification and ticket dispatch.

TRANSACTION & SETTLEMENT TERMS

Last Updated: February 2026 · Official Shenzhen Labs Foundation Policy

1. General Transaction Policy

All transactions conducted across Shenzhen Labs smart contracts and validator activation gateways are executed on public decentralized blockchains (e.g., TRC-20, BEP-20). Due to the deterministic and immutable nature of blockchain networks, all on-chain transactions are final, irreversible, and non-refundable once confirmed by network validators.

2. 15 USDT Node Activation Registration

The one-time 15 USDT registration fee grants the operator a lifetime Validator ID, cryptographic telemetry access, and community rewards eligibility. Upon on-chain confirmation, the 15 USDT is programmatically distributed across the network (10 USDT to the direct referrer, 5 USDT across the 10-level depth allocation tree). Because these funds are immediately disbursed to community participants via smart contracts, refund requests cannot be honored post-activation.

3. Uncredited Transactions & Double Payments

In rare cases where an operator transfers USDT but the automated network fails to activate the node within 15 minutes due to network congestion or insufficient gas fees:

  • Manual Activation: Our operations team will verify the transaction hash (TXID) on the public blockchain explorer and manually activate the operator's node ID.
  • Accidental Duplicate Transfer: If a user mistakenly sends duplicate payments for the same activation session, the secondary payment will either be applied toward a second validator node ID or refunded in USDT (minus necessary blockchain network gas fees) after manual audit.

4. How to Submit a Transaction Dispute

To resolve any uncredited deposit, submit a ticket within 14 business days containing:

  • Your Telegram numerical User ID.
  • The exact Blockchain Transaction Hash (TXID).
  • Sender wallet address and recipient deposit address.
  • Timestamp and exact USDT amount transferred.

5. Official Dispute Resolution Desk

Our support desk operates 24/7 with a typical response time under 4 hours: